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Catherine House Surgery has a statutory duty of care to protect the children we work with and for from abuse and exploitation. Having safeguards in place within any organisation not only protects and promotes the welfare of children at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children from abuse and neglect, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully.
Catherine House Surgery is committed to being a child-safe practice. Research has shown that child abuse offenders target organisations that work with children and then seek to abuse their position. Our policy seeks to minimise such risks. In addition, our policy aims to protect individuals against false allegations of abuse and the reputation of the practice and professionals. This will be achieved through clearly defined procedures, code of conduct and an open culture of support.
The following are key components of our policy:
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.