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The online appointment booking is currently suspended due to the COVID19 Pandemic
Our normal On the Day appointment system has been amended during the Covid19 Pandemic.. GP's are triaging all appointments by telephone and if they decide that they need to see you face to face they will arrange the appointment for later in the day with you.
Please telephone the surgery between 8 and 10 a.m. Your name will be added to the telephone list and one of the GP's will telephone you to triage your call, if at all possible they will deal with your query without a face to face review, but if they feel that this is necessary they will arrange a time convenient to both you and them. You will realise that if you call later in the day, we cannot promise there will be appointment availability to see you if necessary.
It is helpful if you can give the Administrator answering the telephone some information regarding your problem, this is not for their information and they do not need intimate details, but some information enables the GP's to prioritise their calls, to ensure that those patients who may require a face to face appointment are dealt with promptly. We will accept photographs via our email if you feel this is appropriate (firstname.lastname@example.org) We also have some Clinical Members of staff who may be able to help you more quickly, we now have access to a Physiotherapist and a Pharmacist, so calls regarding sports or muscle injuries, or medication queries, could be dealt with by one of these.
Please keep your telephone near you, or stay near your telephone, as we cannot give precise times when the GP will call you. The Administrator will make a note if you have asked for a specific GP to return your call, but this is not always possible - in order to deal with requests efficiently and as quickly as possible, it may be wiser for another GP to call you.
Administration staff are currently not pre-booking appointments, but GP's may do this if necessary.
EXTENDED HOURS (Wednesday evenings until 8.00pm)
These appointments are reserved for those patients who have difficulty attending the surgery during normal opening hours (for example, due to working far away). These can be arranged by either telephoning the surgery, and are currently also telephone calls unless otherwise specified by the GP.
We do also have a Nurse on duty every other Wednesday, so if you need your appointment outside of normal working hours this can be arranged, Due to the Pandemic our appointments are limited currently to necessary blood tests, and blood pressures, immunisations and cervical smears.
This is currently suspended due to the Pandemic but we normally offer the facility to book and cancel appointments over the internet. You will need to register for this service at the surgery.
TEXT MESSAGE REMINDERS
We now send out text message reminders for booked appointments to those patients with a mobile number recorded. Feedback on this service has been incredibly positive but if you prefer NOT to receive such messages please let us know and you will not be sent any.
Patients do occasionally miss appointments and as we run 15 minute consultations this can be frustrating. If you feel that you no longer need to see a doctor or nurse or are unable to make an appointment, then please let us know however near to the appointment it may be, so that the slot can be allocated to another patient.
If you need to talk to a doctor or nurse by telephone this is usually possible at the end of morning surgery.
Telephone appointments are a convenient alternative for those problems that do not necessarily require a face-to-face consultation, such as minor ailments, prescription queries or concerns about test results.
Please make it clear to the receptionist if you need an urgent call.
The table below acts as a general guide for when the surgery doctors are present in the practice. Due to other medical commitments and annual leave entitlement we cannot, however, guarantee this timetable week-on-week. While you are welcome to see any of the doctors for a consultation, if you have a particular preference and are planning to attend an 'open' surgery we would always suggest telephoning first to confirm availability.
Wednesday evening extended hours surgery: Prof Nick Cooper and Dr James Cooper on alternate weeks
Minor surgery list one Friday afternoon per month - Prof Nick Cooper
Dr James Cooper
Dr Sally Sheppard
Prof Nick Cooper
Dr James Cooper
Prof Nick Cooper
Dr James Cooper
This is a requirement (known as Improved Access) where practices ensure that from Monday to Thursday a practice in each area is open between 6pm-8pm.
To access the following appointments please continue contact us here at Catherine House Surgery:
Mondays: 6.00pm to 8.00pm – Leatside Surgery
Tuesdays: 6.00pm to 8.00pm – Chilington Surgery & Ashburton Surgery (rotation basis)
Wednesdays: 6.00pm to 8.00pm – Buckfastleigh Medical Practice & Catherine House (rotation basis)
Thursdays: 6.00pm to 8.00pm – Dartmouth Medical Practice
We offer weekend appointments situated in two central hub locations:
Please call us to pre-book a Weekend appointment:
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.
Please telephone before 11.00am if you need a home visit.
We would encourage all patients who feel ill to attend the surgery if at all possible. This allows us to assess you in a safe environment with access to your complete computerised medical records and our wide range of diagnostic equipment.
Visits, by their very nature, also require more time to complete compared to what can be achieved during the same period on surgery premises - often three or four patients can be seen in the time it takes to make a single house call.
We readily acknowledge, however, that for some patients it is either impractical or indeed uncaring to ask you to attend due to the severity of your illness, or you are housebound or receiving palliative care.
Please telephone before 11.00am if you need a home visit in such instances. This will help us to plan our rounds prior to afternoon surgery and avoid unnecessary delays. Describing your symptoms to the receptionist will help us prioritise the more urgent cases first. As doctors, we may initially phone you back to discuss your problems.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.