Catherine House Surgery

Tel: 01803 862073

Contact us

Ordering your prescription

If you need a regular prescription then, as doctors, we may not ask to see you every time. In such instances, you will be given a computer repeat request form (the white tear-off slip on the right-hand side of your usual prescription) to enable you to collect a month's or two months' medication at a time.

When you need more medicines there are several means by which you can make your request known to us:


BRINGING THE FORM TO THE SURGERY

If you merely wish to drop-off a request, then this can be posted into our letterbox. 

 


POSTING THE FORM TO THE SURGERY 

We will turnover the request within 48 hours from the day of receipt. If you would like the prescription returned to you please include a SAE.

USING THE ONLINE REPEAT PRESCRIPTION SERVICE 

This service allows you to make a request to us at any time of day or night. Please click on the link to the left.

USE THE NHS APP

Another service which allows you to make a request at any time - download the NHS App - very quick and easy!


PLEASE NOTE THAT WE NO LONGER TAKE PRESCRIPTION REQUESTS OVER THE TELEPHONE - THIS FOLLOWS OUR MOST RECENT CQC INSPECTION WHERE THE RISKS TO PATIENT SAFETY WERE QUESTIONED (we are currently - during the Pandemic - accepting telephone requests - between 2 and 4 p.m.)


EMERGENCY PRESCRIPTION REQUESTS 

We appreciate from time to time everyone forgets to request prescriptions just before they run out. We would rather you let us know about the situation rather then not take any at all. We will always do our upmost to accommodate your request.


PHARMACY COLLECTIONS 

You can arrange for one of the local pharmacies to pick up your prescription from the surgery. This enables you to collect your medicines direct from them, rather than us. Forms for this purpose are available at the Totnes pharmacies. Please allow 48 hours for collection and making up prescriptions.

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ELECTRONIC TRANSER - PREFERRED OPTION

Your prescription can be sent electronically direct to the pharmacy of your choice, unfortunately this does not mean that it will be available immediately, but saves you a trip to the pharmacy to drop the prescription off.